The function

The hands-on IT Manager is the main point of contact and subject matter expert in all system and software solutions for Gakon Netafim in the Netherlands and Poland.

This role also acts as Gakon Netafim representative in global technology projects to provide local expertise on regulatory matters and best practice.

Who are we looking for?

• Main point of contact for solving and investigating user, local system, infrastructure and network problems which may include liaison with Head Office (Israel) and Global Service Desk (India)
• Manage and develop Netafim Gakon IT and communications resources consistent with local and group business objectives.
• 1st level IT business support
• Represent Netafim Gakon in global technology projects to provide local expertise on regulatory matters and best practice
• Co-ordination with Head Office (Israel) and Global Service Desk (India)
• Vendor management
• Develop, implement and maintain IT policies, procedures and disaster recovery plan(s)
• Collect & define business processes demand needs with key users

Requirements

• Fluent verbal and written communication skills in English (in person, via phone and emails)
• Minimum two years of technical support experience
• First Level troubleshooting skills for OS/Software/Applications/Hardware/Network
• Understanding of networking concepts such as DNS, DHCP, HTTP, SSL and TCP/IP protocols and applications
• Install and configure computer hardware operating systems and applications
• Office 365 Knowledge
• Experience with Microsoft Teams
• Mobile (smartphone) technical knowledge and support skills
• Knowledge about IT systems such as: Citrix, Symantec AV, Ticketing system, etc.
• Advanced knowledge of computing software and equipment, general knowledge of computing network, database, programming logic, data modelling and processes.
• A customer-centric approach and a clear understanding of strategies to enhance the customer experience
• Ability to build positive long-term relationships with internal local and overseas staff and external third-party vendors

Response options

If you have any questions, please contact Linda Lapouge, +31 (0) 174 225 772.

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